Returns:
Is your purchase not to your liking or not suitable?
Returns or exchanges can be made within 14 days of purchase with the necessary documents.
'The costs for returning by post are for the customer'
Return with BPOST:
-Repack the package carefully (preferably in extra packaging / box so that the item remains undamaged).
-Put the accompanying documents back in the box stating the reason why the item is not to your liking.
-You can bring the package to the post office or a postal point for shipping.
Please note: for your own safety, always request a tracking code so that you can track the package.
We are not liable for damage or loss.
The address for returns: `
RIGI
Ooststraat 29
8800 ROESELARE
BELGIUM
This is the only correct return address. 'We do not consider shipments sent to other addresses or to nearby collection points as delivered.'
After receipt in good condition*, the amount (excl. shipping costs) will be refunded to the account number used for the online purchase.
Returns in store:
Come to our store within 14 days of purchase with your item in good condition*.
This with the original packaging and papers.
-If you want to purchase something else, we will exchange the item with what you purchased in the store, you will receive the residual value with a voucher up to the amount paid.
-If you simply return the package in good condition*, the amount will be refunded to the account number used for the online purchase (excluding shipping costs).
To receive your return in good condition:
Item within return period of 14 days after purchase.
If later, we are forced to charge an administrative fee of €25. In original undamaged packaging:
- Shoe boxes are not shipping boxes: no tape, no stickers and no writing.
- The item may of course be tried indoors, but not worn.
- Items with missing accessories such as: soles, laces, ... will not be refunded.
- Shoes in perfect condition: (no damaged soles or worn shoes)
- Handbags & accessories cannot be returned or exchanged.
Shoes RIGI is not liable for damage, theft or loss when returning the item!
